Digital Product / No-Refund Policy
Please review this policy before purchasing an eBook, cookbook, bundle, course, or other digital product from The Wellness Thread.
Digital Products Are Final Sale
Digital products sold by The Wellness Thread are non-refundable once access has been provided, except where otherwise required by law.
This includes digital products such as:
- eBooks
- Cookbooks
- Digital book bundles
- Downloadable PDFs
- Courses or educational materials
- Other digital resources sold through The Wellness Thread
How Digital Delivery Works
After a successful purchase, you are taken to a download or access page where the digital files are made available.
The PDF files are not normally delivered by email.
It is your responsibility to use a compatible device, browser, internet connection, and PDF reader or similar software needed to open the purchased files.
No Refunds for Change of Mind
Because digital products can be accessed immediately after purchase, The Wellness Thread does not issue refunds because a purchaser changes their mind, decides not to use the product, prefers another format, or determines after purchase that the material is not what they expected.
Technical Access Problems
A technical access problem is different from a refund request.
If the download page does not open, a link is broken, or a purchased PDF cannot be accessed because of a verified technical problem, contact The Wellness Thread for assistance.
Reasonable efforts will be made to help resolve legitimate access problems.
Please Check Before You Purchase
Before completing a purchase, please review:
- The product title
- The product description
- Whether the product is digital or paperback
- What is included in the product
- Whether you already own the same title as part of a bundle
- Whether your device can open PDF files
If you are unsure whether a product is the right fit, you may review the individual product page or contact The Wellness Thread before purchasing.
Duplicate Purchases
Customers are responsible for checking whether they already own a title before purchasing it again individually or as part of another collection.
The Wellness Thread may sell individual books and larger bundles that include some of the same titles.
Purchasing a duplicate title does not automatically qualify for a refund.
Bundles & Collections
Digital bundles and collections are sold as complete products.
A purchaser may not request a partial refund because they already own, do not need, or do not plan to use one or more items included in a bundle.
Please review the bundle description before purchasing so you understand which titles are included.
Paperback Purchases
Paperback books sold through third-party retailers such as Barnes & Noble are not covered by this digital-product refund policy.
Returns, refunds, shipping, damaged items, or other paperback-order issues are governed by the retailer's own policies.
If you purchase a paperback through Barnes & Noble, contact Barnes & Noble directly regarding retailer-specific order issues.
Free Digital Resources
Some digital resources are provided at no charge.
Because no purchase is required, there is no refund associated with a free resource.
If you experience a technical problem accessing a free resource, you may contact The Wellness Thread for assistance.
Medical or Personal Outcomes
Refunds are not issued based on whether a reader experiences a particular health, digestive, dietary, or wellness result.
The Wellness Thread's books, courses, cookbooks, and other materials are educational resources and do not guarantee a particular outcome.
Individual health needs and results vary.
Chargebacks & Payment Disputes
If you believe there is a legitimate problem with a digital purchase, please contact The Wellness Thread first so the issue can be reviewed.
Submitting a payment dispute does not change the terms of this policy.
Fraudulent or abusive chargebacks may be contested using transaction records, access information, product descriptions, or other available documentation.
Exceptions Required by Law
Nothing in this policy is intended to remove consumer rights that cannot legally be waived.
If applicable law requires a refund, cancellation right, or other remedy in a particular situation, those legal requirements will take priority over this policy.
Need Help With a Digital Purchase?
If you have a technical access problem or a question about a digital order, contact:
The Wellness Thread
Demaris Newberry
demarisnewberry@thewellnessthread.com
Last updated: September 2026